Refund & Returns Policy

Last updated: July 2026

At CoreRelief, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.

30-Day Return Policy

You have 30 days from the date you receive your order to request a return.

To be eligible for a return, your item must:

• Be unused and in its original condition.
• Be returned in its original packaging.
• Include proof of purchase (order number or confirmation email).

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns for:

• Personal care products that have been used.
• Items damaged due to misuse.
• Gift cards (if applicable).

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.

Email us at:
support@corerelief.co.uk

Please include:

• Your order number.
• A description of the issue.
• Photos of the item and packaging.

We will resolve the issue as quickly as possible.

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If approved, your refund will be issued to your original payment method within 5–10 business days.

Please note that your bank or card provider may take additional time to process the refund.

Return Shipping

If the return is due to a defective or incorrect product, we will cover the return shipping costs.

For all other returns, customers are responsible for the return shipping costs.

Order Cancellations

Orders can be cancelled before they are shipped.

If your order has already been dispatched, please wait until you receive it and then follow our return procedure.

Contact Us

If you have any questions about our Refund & Returns Policy, please contact us:

Email: support@corerelief.co.uk